URV's Author/s: Pyöriä, Pasi Koivumäki, Jaakko

Keywords: Finland State administration Trust Public sector Bureaucracy

Abstract: The Finnish state administration has recently undergone a wave of reformstowards decentralized decision-making and increased flexibility in organizing work.Traditional bureaucracy, however, has its virtues. Based on a survey and qualitativeinterview material, the results presented in this paper indicate that many characteristicsof bureaucracy, such as well-defined work roles and hierarchical control, facilitate trustamong employees. In contrast, the current post-bureaucratic model of organizing workmay increase insecurity and decrease trust.

Journal publication year: 2013

Publication Type: info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/article