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Mandatory cost and other cost coming from the adoption of quality certifications in the hospitality business

  • Identification data

    Identifier: imarina:5124620
    Authors:
    Sanchez M.V.Hernández, A.B.Banchieri, L.C.Campa, F.Ginieis, M.
    Abstract:
    The adaptation to the regulation of hospitality business implies a relevant cost in the profit and loss account. Additionally, some companies in this business decide to add some voluntary quality and environmental certification systems, which also yields to increased costs. The purpose of this paper is to quantify these costs and to analyse if the hotel size influences them. A total of 67 different costs were considered in hotels of all sizes, in the region of Catalonia as one of the most relevant touristic markets in Europe. Data were collected from the regulation applied to the hospitality sector, from specialised consultant companies and from a questionnaire supplied to 472 hotels in August and September 2008. The main results of this study show that the unitary cost by room, considering both, compulsory and voluntary costs, is lower in big hotels. On the other side, the smaller hotels are suffering high unitary costs. These results could be useful for the strategic orientation of hotels due to the relevance of costs to determine the competitive position of a firm. The main contribution of this work is to analyse the effects of compulsory costs and voluntary cost derived from the implementation of quality and environmental certifications in the hospitality sector, which could strongly affect the performance of this industry.
  • Others:

    Author, as appears in the article.: Sanchez M.V.; Hernández, A.B.; Banchieri, L.C.; Campa, F.; Ginieis, M.
    Department: Gestió d'Empreses
    URV's Author/s: BANCHIERI, LUCÍA CLARA / Campa Planas, Fernando / Ginieis Iribarren, Matías Carlos / Hernandez Lara, Ana Beatriz / Sánchez Rebull, María Victoria
    Keywords: Sector hotelero Contabilidad de costes Calidad
    Abstract: The adaptation to the regulation of hospitality business implies a relevant cost in the profit and loss account. Additionally, some companies in this business decide to add some voluntary quality and environmental certification systems, which also yields to increased costs. The purpose of this paper is to quantify these costs and to analyse if the hotel size influences them. A total of 67 different costs were considered in hotels of all sizes, in the region of Catalonia as one of the most relevant touristic markets in Europe. Data were collected from the regulation applied to the hospitality sector, from specialised consultant companies and from a questionnaire supplied to 472 hotels in August and September 2008. The main results of this study show that the unitary cost by room, considering both, compulsory and voluntary costs, is lower in big hotels. On the other side, the smaller hotels are suffering high unitary costs. These results could be useful for the strategic orientation of hotels due to the relevance of costs to determine the competitive position of a firm. The main contribution of this work is to analyse the effects of compulsory costs and voluntary cost derived from the implementation of quality and environmental certifications in the hospitality sector, which could strongly affect the performance of this industry.
    Thematic Areas: Tourism, leisure and hospitality management Hospitality, leisure, sport & tourism Geography, planning and development Ciencias sociales Business and management
    licence for use: https://creativecommons.org/licenses/by/3.0/es/
    Author's mail: anabeatriz.hernandez@urv.cat fernando.campa@urv.cat fernando.campa@urv.cat mariavictoria.sanchez@urv.cat mariavictoria.sanchez@urv.cat matias.ginieis@urv.cat
    Author identifier: 0000-0002-8110-9328 0000-0001-7175-6698 0000-0001-7175-6698 0000-0003-0326-5699 0000-0002-9920-4104 0000-0003-0326-5699 0000-0002-9920-4104 0000-0003-4459-2899
    Record's date: 2023-07-31
    Papper version: info:eu-repo/semantics/publishedVersion
    Link to the original source: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2062390
    Papper original source: Tourism And Hospitality Management. 17 (1): 153-169
    APA: Sanchez M.V.; Hernández, A.B.; Banchieri, L.C.; Campa, F.; Ginieis, M. (2011). Mandatory cost and other cost coming from the adoption of quality certifications in the hospitality business. Tourism And Hospitality Management, 17(1), 153-169. DOI: 10.20867/thm.17.1.12
    Licence document URL: https://repositori.urv.cat/ca/proteccio-de-dades/
    Article's DOI: 10.20867/thm.17.1.12
    Entity: Universitat Rovira i Virgili
    Journal publication year: 2011
    Publication Type: Journal Publications
  • Keywords:

    Geography, Planning and Development,Hospitality, Leisure, Sport & Tourism,Tourism, Leisure and Hospitality Management
    Sector hotelero
    Contabilidad de costes
    Calidad
    Tourism, leisure and hospitality management
    Hospitality, leisure, sport & tourism
    Geography, planning and development
    Ciencias sociales
    Business and management
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