Author, as appears in the article.: Kalemba N; Campa-Planas F

Department: Gestió d'Empreses

URV's Author/s: Campa Planas, Fernando / KALEMBA, NICOLE

Keywords: Systematic literature review Service quality Service experience Quality Airline companies Air transport

Abstract: The main purpose of this research is to provide a comprehensive overview of literature related to the quality phenomena in the air transportation business over the last decades, to assess if there is some relationship between variables related to the quality concept in this business and how they have been developed during this period. To obtain this goal, a systematic literature review (SRL) has been carried out, based on international academic literature of Scopus and ISI Web of Science databases simultaneously, identifying the corresponding main papers on the research question, as well as carrying out a network analysis resulting from this review. The number of papers related to the quality concept have considerably increased during the last decades, showing, therefore, the dynamism, higher importance and interest that this topic has gained. Findings show, as well, a detailed overview of the most cited articles and productive journals on this research topic and the importance of co-occurrence between the established variables. This study promotes the growing interest that the research topic is receiving, as well as it provides a broad understanding on the variables that frame the development of this concept in the air transportation business, giving, therefore, a general overview and helping researchers and practitioners.

Thematic Areas: Social statistics and informatics Science and technology studies Safety, risk, reliability and quality Management science and operations research Library and information science Interdisciplinary research in the social sciences Interdisciplinary research in the humanities Interdisciplinar Industrial and manufacturing engineering Environmental studies Engineering, industrial Engenharias iii Engenharias ii Economics Ciencias sociales Ciencias humanas Ciências ambientais Business and management

licence for use: https://creativecommons.org/licenses/by/3.0/es/

ISSN: 18006450

Author's mail: fernando.campa@urv.cat

Author identifier: 0000-0001-7175-6698

Record's date: 2023-04-01

Papper version: info:eu-repo/semantics/publishedVersion

Link to the original source: http://ijqr.net/paper.php?id=598

Licence document URL: http://repositori.urv.cat/ca/proteccio-de-dades/

Papper original source: International Journal For Quality Research. 11 (1): 51-70

APA: Kalemba N; Campa-Planas F (2017). An overview of the quality concept in the air transportation business: A systematic literature review. International Journal For Quality Research, 11(1), 51-70. DOI: 10.18421/IJQR11.01-04

Article's DOI: 10.18421/IJQR11.01-04

Entity: Universitat Rovira i Virgili

Journal publication year: 2017

Publication Type: Journal Publications