Articles producció científica> Gestió d'Empreses

Waiting times at theme parks: How managers interpret waiting

  • Identification data

    Identifier: imarina:6389193
    Authors:
    Hernandez-Maskivker GRyan GPàmies M
    Abstract:
    © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
  • Others:

    Author, as appears in the article.: Hernandez-Maskivker G; Ryan G; Pàmies M
    Department: Gestió d'Empreses
    URV's Author/s: HERNÁNDEZ MASKIVKER, GILDA MARÍA / Pàmies Pallisé, Maria del Mar / Ryan, Gerard Anthony
    Keywords: Waiting times Waiting Tourism services Theme parks Qualitative research Managers Consumer behaviour
    Abstract: © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
    Thematic Areas: Tourism, leisure and hospitality management Ciencias sociales Business and international management
    licence for use: https://creativecommons.org/licenses/by/3.0/es/
    ISSN: 17908418
    Author's mail: mar.pamies@urv.cat gerard.ryan@urv.cat
    Author identifier: 0000-0003-2648-7673 0000-0002-5008-9862
    Record's date: 2023-04-15
    Papper version: info:eu-repo/semantics/publishedVersion
    Link to the original source: https://www.cabdirect.org/cabdirect/abstract/20173247160
    Papper original source: Tourismos. 11 (4): 158-184
    APA: Hernandez-Maskivker G; Ryan G; Pàmies M (2016). Waiting times at theme parks: How managers interpret waiting. Tourismos, 11(4), 158-184
    Licence document URL: https://repositori.urv.cat/ca/proteccio-de-dades/
    Entity: Universitat Rovira i Virgili
    Journal publication year: 2016
    Publication Type: Journal Publications
  • Keywords:

    Business and International Management,Tourism, Leisure and Hospitality Management
    Waiting times
    Waiting
    Tourism services
    Theme parks
    Qualitative research
    Managers
    Consumer behaviour
    Tourism, leisure and hospitality management
    Ciencias sociales
    Business and international management
  • Documents:

  • Cerca a google

    Search to google scholar