Trust in Management under Post-bureaucratic Conditions: The Case of Finnish Civil Servants

Identificador:  RP:849

Handle: https://hdl.handle.net/20.500.11797/RP849

Autors:  Pyöriä, Pasi; Koivumäki, Jaakko

Resum:
The Finnish state administration has recently undergone a wave of reformstowards decentralized decision-making and increased flexibility in organizing work.Traditional bureaucracy, however, has its virtues. Based on a survey and qualitativeinterview material, the results presented in this paper indicate that many characteristicsof bureaucracy, such as well-defined work roles and hierarchical control, facilitate trustamong employees. In contrast, the current post-bureaucratic model of organizing workmay increase insecurity and decrease trust.