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Comparing facebook as an interactive communication tool for companies in LatAm and worldwide

  • Dades identificatives

    Identificador: imarina:6406134
    Autors:
    Capriotti PZeler I
    Resum:
    © 2020 Communication & Society. Social networks have changed the communication rules between companies and their stakeholders. Facebook became an important tool of communication strategies to promote interaction and dialogue. The objective of this study is to analyze how companies in LatAm and worldwide are managing the interaction with their stakeholders on Facebook. For this paper, 159 corporate profiles and 32,760 posts were analyzed through the methodology of content analysis. The categories selected were communication approach, communication resources, interaction level, and interaction rate. Results illustrate that the communication of companies in LatAm and worldwide mainly involves an informative approach on Facebook. The content disseminated by companies is not promoting interaction with the stakeholders. In contrast, companies are managed in a unidirectional way, meaning that it is not managed to establish and strengthen relationships, but rather to get visibility.
  • Altres:

    Autor segons l'article: Capriotti P; Zeler I
    Departament: Estudis de Comunicació
    Autor/s de la URV: Capriotti Peri, Vicente-Paul
    Paraules clau: Strategies Strategic communication Social media use Social media Public-relations Practitioners Perceptions Opportunities Nonprofit organizations Internet Interaction Facebook Engagement Dialogic communication Corporate communication Communication management
    Resum: © 2020 Communication & Society. Social networks have changed the communication rules between companies and their stakeholders. Facebook became an important tool of communication strategies to promote interaction and dialogue. The objective of this study is to analyze how companies in LatAm and worldwide are managing the interaction with their stakeholders on Facebook. For this paper, 159 corporate profiles and 32,760 posts were analyzed through the methodology of content analysis. The categories selected were communication approach, communication resources, interaction level, and interaction rate. Results illustrate that the communication of companies in LatAm and worldwide mainly involves an informative approach on Facebook. The content disseminated by companies is not promoting interaction with the stakeholders. In contrast, companies are managed in a unidirectional way, meaning that it is not managed to establish and strengthen relationships, but rather to get visibility.
    Àrees temàtiques: Media studies and communication Información y documentación Cultural studies Comunicación Comunicació i informació Comunicação e informação Communication Ciencias sociales Ciências sociais aplicadas i
    Accès a la llicència d'ús: https://creativecommons.org/licenses/by/3.0/es/
    Adreça de correu electrònic de l'autor: paul.capriotti@urv.cat
    Identificador de l'autor: 0000-0002-9398-5886
    Data d'alta del registre: 2023-08-05
    Versió de l'article dipositat: info:eu-repo/semantics/publishedVersion
    Enllaç font original: https://revistas.unav.edu/index.php/communication-and-society/article/view/37728
    Referència a l'article segons font original: Comunicacion Y Sociedad. 33 (3): 119-136
    Referència de l'ítem segons les normes APA: Capriotti P; Zeler I (2020). Comparing facebook as an interactive communication tool for companies in LatAm and worldwide. Comunicacion Y Sociedad, 33(3), 119-136. DOI: 10.15581/003.33.3.119-136
    URL Document de llicència: https://repositori.urv.cat/ca/proteccio-de-dades/
    DOI de l'article: 10.15581/003.33.3.119-136
    Entitat: Universitat Rovira i Virgili
    Any de publicació de la revista: 2020
    Tipus de publicació: Journal Publications
  • Paraules clau:

    Communication,Cultural Studies
    Strategies
    Strategic communication
    Social media use
    Social media
    Public-relations
    Practitioners
    Perceptions
    Opportunities
    Nonprofit organizations
    Internet
    Interaction
    Facebook
    Engagement
    Dialogic communication
    Corporate communication
    Communication management
    Media studies and communication
    Información y documentación
    Cultural studies
    Comunicación
    Comunicació i informació
    Comunicação e informação
    Communication
    Ciencias sociales
    Ciências sociais aplicadas i
  • Documents:

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