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Looking for info? Understanding ethical consumer information management using a diary approach

  • Dades identificatives

    Identificador: imarina:9093137
    Autors:
    Ginieis, MatiasValor, CarmenPapaoikonomou, Eleni
    Resum:
    Purpose - Although the role of information has been previously studied in the ethical consumer literature, practices related to information searches and interpretation have not been fully examined in relation to ethical consumption. The purpose of this paper is to explore the search and use of information by ethically oriented consumers in order to understand the problems involved in this process, and how ethical consumers address them by adopting a number of practices. Design/methodology/approach - Using a qualitative approach and diaries, the paper explores how consumers carry out their informational search and interpretation over an 11-week period. Findings - First, insights are provided about the specifics of information search and the contexts, timing and use of information. Second, the information management practices used by participants to navigate the problems they encounter are identified. These practices are discussed in relation to the maximizing vs optimizing approach adopted by the participants. Practical implications - New technologies, such as mobile applications and geo-localization, could overcome some of the problems inherent to information searches identified in this study. The use of social networks may also prove particularly interesting for companies and NGOs that target ethically oriented consumers. Originality/value - Information search and the use and interpretation of information are part of the efforts undertaken by ethical consumers, but they have not been the focus of past research. This study provides empirical evidence on consumer practices employed to circumvent the problems found in a context of information asymmetries, and the gradual development of consumer skills in relation to ethical information searches and management. It show
  • Altres:

    Autor segons l'article: Ginieis, Matias Valor, Carmen Papaoikonomou, Eleni
    Departament: Gestió d'Empreses
    Autor/s de la URV: Ginieis Iribarren, Matías Carlos
    Paraules clau: Quality Qualitative methods Knowledge Information management Information Impact Green Experiences Ethical consumption Diaries Decision-making Consumption Complexity Choice Behavior Barriers
    Resum: Purpose - Although the role of information has been previously studied in the ethical consumer literature, practices related to information searches and interpretation have not been fully examined in relation to ethical consumption. The purpose of this paper is to explore the search and use of information by ethically oriented consumers in order to understand the problems involved in this process, and how ethical consumers address them by adopting a number of practices. Design/methodology/approach - Using a qualitative approach and diaries, the paper explores how consumers carry out their informational search and interpretation over an 11-week period. Findings - First, insights are provided about the specifics of information search and the contexts, timing and use of information. Second, the information management practices used by participants to navigate the problems they encounter are identified. These practices are discussed in relation to the maximizing vs optimizing approach adopted by the participants. Practical implications - New technologies, such as mobile applications and geo-localization, could overcome some of the problems inherent to information searches identified in this study. The use of social networks may also prove particularly interesting for companies and NGOs that target ethically oriented consumers. Originality/value - Information search and the use and interpretation of information are part of the efforts undertaken by ethical consumers, but they have not been the focus of past research. This study provides empirical evidence on consumer practices employed to circumvent the problems found in a context of information asymmetries, and the gradual development of consumer skills in relation to ethical information searches and management. It shows how information search and management shapes the practice of ethical consumption.
    Àrees temàtiques: Management science and operations research Management Interdisciplinar General business,management and accounting Engenharias iii Economia Ciencias sociales Business, management and accounting (miscellaneous) Business Administração, ciências contábeis e turismo Administração pública e de empresas, ciências contábeis e turismo
    Accès a la llicència d'ús: https://creativecommons.org/licenses/by/3.0/es/
    Adreça de correu electrònic de l'autor: matias.ginieis@urv.cat
    Identificador de l'autor: 0000-0003-4459-2899
    Data d'alta del registre: 2020-12-18
    Versió de l'article dipositat: info:eu-repo/semantics/acceptedVersion
    Enllaç font original: https://www.emerald.com/insight/content/doi/10.1108/MD-11-2016-0761/full/html
    Referència a l'article segons font original: Management Decision. 56 (3): 652-669
    Referència de l'ítem segons les normes APA: Papaoikonomou, Eleni; Valor, Carmen; Ginieis, Matias; (2018). Looking for info? Understanding ethical consumer information management using a diary approach. Management Decision, 56(3), 652-669. DOI: 10.1108/MD-11-2016-0761
    URL Document de llicència: https://repositori.urv.cat/ca/proteccio-de-dades/
    DOI de l'article: 10.1108/MD-11-2016-0761
    Entitat: Universitat Rovira i Virgili
    Any de publicació de la revista: 2018
    Tipus de publicació: Journal Publications
  • Paraules clau:

    Business,Business, Management and Accounting (Miscellaneous),Management,Management Science and Operations Research
    Quality
    Qualitative methods
    Knowledge
    Information management
    Information
    Impact
    Green
    Experiences
    Ethical consumption
    Diaries
    Decision-making
    Consumption
    Complexity
    Choice
    Behavior
    Barriers
    Management science and operations research
    Management
    Interdisciplinar
    General business,management and accounting
    Engenharias iii
    Economia
    Ciencias sociales
    Business, management and accounting (miscellaneous)
    Business
    Administração, ciências contábeis e turismo
    Administração pública e de empresas, ciências contábeis e turismo
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