El cuadro de mando integral: de la teoría a su implantación práctica

Identificador:  TDX:1110

Handle: https://hdl.handle.net/20.500.11797/TDX1110

Autors:  Banchieri, Lucía Clara

Resum:
This thesis analyzes the Balanced Scorecard (BSC) from different points of view:  Academic, which provides the opinion of the model creators, their critics, and the general scientific community. Their different views are analyzed through published scientific research papers. Organizations that may be, are or were users of BSC. Their opinions are studied through a survey, interviews and internal documentation. Consulting firms, companies that commercialize BSC as one of their solutions, based on interviews done. The investigation has resulted in four academic contributions, three academic articles and one paper presented at an international conference