Quality and safety in the airline industry and their influence on company profitability

Identifier:  TDX:2654

Handle: https://hdl.handle.net/20.500.11797/TDX2654

Authors:  Kalemba, Nicole

Abstract:
This Doctoral Thesis aimed to contribute to an understanding of the consequences and impact of quality and safety on profitability of airline companies, as well as to emphasize the importance and need for management accounting and its Key Performance Indicators (KPIs) in the airline industry. In order to cover this goal, a compendium of six academic papers were developed to answers to the research questions introduced and deal with existing gaps in the literature. The main findings and results revealed a positive and significant influence of service quality on the profitability measured as Economic return (ROI, or return on investment) of US airline companies; and a non-significant effect for quality on airline passenger revenues. While the effect of safety was vice versa. Thus, a non-significant effect for safety on profitability of airlines was confirmed, whereas the effect of safety on airline passenger revenues was significant.