Tesis doctoralsDepartament de Geografia

Análisis de los sistemas de diálogo Chatbot en destinos turísticos inteligentes.

  • Identification data

    Identifier:  TDX:3980
    Authors:  Orden Mejia, Miguel
    Abstract:
    Chatbot apps are disrupting the tourism industry, especially in smart destinations. It is a conversational technology based on neural network algorithms that allow human-machine interaction through the natural language of voice or data. Several studies have focused on the design of the system. However, few investigations have identified user satisfaction with the tool, the impact on the formation of the destination's image, and the intentions of future behavior of the tourist. This doctoral thesis evaluates the chatbots used by smart destinations for communication with tourists. The results show that informativeness, empathy, accessibility, and interactivity are the attributes that measure the quality of destination chatbots and are essential factors in user satisfaction, the image of the destination, and the intention to visit the destination. Theoretical and practical implications of the adoption of this technology are discussed.
  • Others:

    Publisher: Universitat Rovira i Virgili
    Date: 2022-10-18, 2022-11-11T10:34:29Z, 2022-11-11T10:34:29Z
    Identifier: http://hdl.handle.net/10803/675975
    Departament/Institute: Departament de Geografia, Universitat Rovira i Virgili.
    Language: spa
    Author: Orden Mejia, Miguel
    Director: Huertas Roig, Maria Asunción
    Source: TDX (Tesis Doctorals en Xarxa)
    Format: application/pdf, application/pdf, 198 p.
  • Keywords:

    Dialogue System
    Smart Tourism Technologies
    Sistemas de diálogo
    Tecnologías del Turismo Intelig
    Sistemes de diàleg
    Tecnologies del turisme intel·ligent
    Chatbot
    379.8
    159.9
    Arts i humanitats
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