Autor segons l'article: Hernandez-Maskivker, Gilda-Maria; Nicolau, Juan L; Ryan, Gerard; Valverde, Mireia
Departament: Gestió d'Empreses
Autor/s de la URV: HERNÁNDEZ MASKIVKER, GILDA MARÍA / Ryan, Gerard Anthony / Valverde Aparicio, Mireia
Paraules clau: Waiting times Quantile regression Priority Loss aversion Express pass
Resum: © 2018 Elsevier Ltd This article introduces the notions of reference dependence and loss aversion to the analysis of waiting times in tourism to examine their effects on people's willingness to pay (WTP). The empirical study carried out using quantile regression confirms that visitors to theme parks who are willing to pay a high price for express passes are reference-dependent (their WTP for an express pass is influenced by the difference between the expected waiting time and the perceived waiting time) and loss averse (a loss in waiting time, i.e. waiting longer than expected, has a greater effect on WTP as this loss is more annoying than an equal-sized gain in waiting time being satisfying). The implications of these findings for the literature on waiting in services are considered.
Àrees temàtiques: Transportation Tourism, leisure and hospitality management Strategy and management Management Interdisciplinary research in the social sciences Interdisciplinar Hospitality, leisure, sport & tourism Environmental studies Engenharias iii Educação física Economia Development Ciencias sociales Ciências ambientais Biodiversidade Administração pública e de empresas, ciências contábeis e turismo
Accès a la llicència d'ús: https://creativecommons.org/licenses/by/3.0/es/
ISSN: 02615177
Adreça de correu electrònic de l'autor: mireia.valverde@urv.cat gerard.ryan@urv.cat
Identificador de l'autor: 0000-0002-0174-3207 0000-0002-5008-9862
Data d'alta del registre: 2024-06-28
Versió de l'article dipositat: info:eu-repo/semantics/acceptedVersion
Enllaç font original: https://www.sciencedirect.com/science/article/abs/pii/S0261517718302383
Referència a l'article segons font original: Tourism Management. 71 165-172
Referència de l'ítem segons les normes APA: Hernandez-Maskivker, Gilda-Maria; Nicolau, Juan L; Ryan, Gerard; Valverde, Mireia (2019). A reference-dependent approach to WTP for priority. Tourism Management, 71(), 165-172. DOI: 10.1016/j.tourman.2018.10.003
URL Document de llicència: https://repositori.urv.cat/ca/proteccio-de-dades/
DOI de l'article: 10.1016/j.tourman.2018.10.003
Entitat: Universitat Rovira i Virgili
Any de publicació de la revista: 2019
Tipus de publicació: Journal Publications
Repositori URV