Articles producció científica> Gestió d'Empreses

Bibliometric analysis over research on "client satisfaction"

  • Identification data

    Identifier: PC:2894
    Authors:
    Sánchez-Rebull, M.-V.Rudchenko, V.Martín, J.-C.
    Abstract:
    DOI: 10.21511/ppm.15(1).2017.10 https://businessperspectives.org/journals/problems-and-perspectives-in-management/issue-1-contents/bibliometric-analysis-over-research-on-client-satisfaction Filiació URV: SI
  • Others:

    Author, as appears in the article.: Sánchez-Rebull, M.-V.; Rudchenko, V.; Martín, J.-C.
    Department: Gestió d'Empreses
    URV's Author/s: Sánchez-Rebull, M.-V.; Rudchenko, V.; Martín, J.-C.
    Keywords: Satisfacció dels consumidors Aproximació analítica Satisfacción de los consumidores Aproximación analítica Analytical approach. Client satisfaction literature review
    Abstract: The objective of this study is to analyze publication's evolution on the topic of client satisfaction using the Scopus database in the English language for the period 1954-2016. The methodology used in this paper is a literature review conducted on 2753 scientific articles and 156 journals. After establishing 100 top publications topics on client satisfaction, the contributors find that authors used almost the same methods of research and data collection. The main results demonstrate the increase of interest over the theme in different social and economic sciences, as well as in different countries. Important scientific journals also increase the number of publications on client satisfaction. Besides the high interest over this theme in the academia, the international literature reviews are still scarce. The approach, based on the construction of a database using a systematic selection process that was applied to the English language publications on social and economic science areas, is a valid tool that can be applied for literature reviews in all areas within social and economic sciences. To the contributors knowledge, the bibliometric analysis is applied for the first time on client satisfaction, so this is also a novel aspect of the paper to highlight.
    Research group: Economia i Gestió del Sector Turístic
    Thematic Areas: Economia i empresa Economía y empresa Economics and business
    licence for use: https://creativecommons.org/licenses/by/3.0/es/
    ISSN: 1727-7051
    Author identifier: 0000-0002-9920-4104; 0000-0002-9779-4374;
    Record's date: 2017-10-17
    Last page: 106
    Journal volume: 15
    Papper version: info:eu-repo/semantics/publishedVersion
    Link to the original source: https://businessperspectives.org/journals/problems-and-perspectives-in-management/issue-1-contents/bibliometric-analysis-over-research-on-client-satisfaction
    Licence document URL: https://repositori.urv.cat/ca/proteccio-de-dades/
    Article's DOI: 10.21511/ppm.15(1).2017.10
    Entity: Universitat Rovira i Virgili
    Journal publication year: 2017
    First page: 99
    Publication Type: Article Artículo Article
  • Keywords:

    Satisfacció dels consumidors
    Satisfacció dels consumidors
    Aproximació analítica
    Satisfacción de los consumidores
    Aproximación analítica
    Analytical approach.
    Client satisfaction
    literature review
    Economia i empresa
    Economía y empresa
    Economics and business
    1727-7051
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