Articles producció científicaEstudis de Comunicació

The image of barcelona in online travel reviews during 2017 Catalan independence process

  • Identification data

    Identifier:  imarina:6406150
    Authors:  Lozano-Monterrubio, Natalia; Huertas, Assumpcio
    Abstract:
    © 2020 Communication & Society. Since the emergence of Online Travel Reviews (OTRs), the collective co-creation of a destination brand image has been more evident than ever before. Stories and emotions expressed in these platforms by experienced tourists can significantly influence other users’ intention to visit. This study explores the extent to which political matters like the incidents that occurred during the last quarter of 2017 related with the Catalan independence process may have a negative impact on the brand image of a destination. This paper has used a specific methodology for content analysis of social media in the field of tourism to study the worst rated OTRs (one-star) of seven different attractions of Barcelona in three social media platforms that are able to geolocate places (TripAdvisor, Google Maps and Facebook) to determine the nature, discourses and the emotions raised. Although most complaints refer to the intrinsic problems of the attractions like high entrance prices and long queues due to tourism overcrowding, results reveal that OTR platforms also include tourists’ personal opinions on such issues as politics and religion. The originality of this research paper is that it delves into users’ co-creation of destination brand image through the analysis of negative OTRs and the emotions expressed in their comments.
  • Others:

    Link to the original source: https://revistas.unav.edu/index.php/communication-and-society/article/view/38913/34304
    APA: Lozano-Monterrubio, Natalia; Huertas, Assumpcio (2020). The image of barcelona in online travel reviews during 2017 Catalan independence process. Comunicacion Y Sociedad, 33(3), 33-49. DOI: 10.15581/003.33.3.33-49
    Paper original source: Comunicacion Y Sociedad. 33 (3): 33-49
    Article's DOI: 10.15581/003.33.3.33-49
    Journal publication year: 2020
    Entity: Universitat Rovira i Virgili
    Paper version: info:eu-repo/semantics/publishedVersion
    Record's date: 2025-01-28
    URV's Author/s: Huertas Roig, Maria Asuncion / Lozano Monterrubio, Natalia
    Department: Estudis de Comunicació
    Licence document URL: https://repositori.urv.cat/ca/proteccio-de-dades/
    Publication Type: Journal Publications
    ISSN: 02140039
    Author, as appears in the article.: Lozano-Monterrubio, Natalia; Huertas, Assumpcio
    Thematic Areas: Media studies and communication, Información y documentación, Cultural studies, Comunicación, Comunicació i informació, Comunicação e informação, Communication, Ciencias sociales, Ciências sociais aplicadas i
    Author's mail: natalia.lozano@urv.cat, sunsi.huertas@urv.cat
  • Keywords:

    User-generated content (ugc)
    User-generated content
    Tourist destinations
    Social media
    Place
    Online travel reviews
    Information search
    Hospitality
    Experiences
    Emotions
    Destination image
    Barcelona
    Communication
    Cultural Studies
    Media studies and communication
    Información y documentación
    Comunicación
    Comunicació i informació
    Comunicação e informação
    Ciencias sociales
    Ciências sociais aplicadas i
  • Documents:

  • Cerca a google

    Search to google scholar