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A Critical Analysis of the Digitization of Healthcare Communication in the EU: A Comparison of Italy, Finland, Norway, and Spain

  • Identification data

    Identifier: imarina:9216864
    Authors:
    Vaagan, Robert WallaceTorkkola, SinikkaSendra, AnnaFarre, JordiLovari, Alessandro
    Abstract:
    This article provides a critical analysis of the digitization of healthcare communication in Italy, Finland, Norway, and Spain. Particularly, we focus on organizational communication and interactions among institutions, providers, and patients. A qualitative content analysis was conducted on data collected between January and May 2019 from (a) documents and policies and (b) interviews in each country with health-related key experts. Results indicate that Finland and Norway are closer than Italy and Spain to the EU discourse concerning the digitization of healthcare communication. Despite what we see as two roads of innovation, all four countries share problems such as the transition toward patient-centered care and the standardization of e-services at different levels. Given that the COVID-19 pandemic has accelerated these practices since March 2020, this article suggests that European digitization of healthcare is undergoing rapid change that warrants broader analysis.
  • Others:

    Author, as appears in the article.: Vaagan, Robert Wallace; Torkkola, Sinikka; Sendra, Anna; Farre, Jordi; Lovari, Alessandro
    Department: Estudis de Comunicació
    URV's Author/s: Farré Coma, Jorge / SENDRA TOSET, ANNA
    Keywords: Systems Social media Patient-centered care Healthcare communication Eu Digitization Covid-19 pandemic
    Abstract: This article provides a critical analysis of the digitization of healthcare communication in Italy, Finland, Norway, and Spain. Particularly, we focus on organizational communication and interactions among institutions, providers, and patients. A qualitative content analysis was conducted on data collected between January and May 2019 from (a) documents and policies and (b) interviews in each country with health-related key experts. Results indicate that Finland and Norway are closer than Italy and Spain to the EU discourse concerning the digitization of healthcare communication. Despite what we see as two roads of innovation, all four countries share problems such as the transition toward patient-centered care and the standardization of e-services at different levels. Given that the COVID-19 pandemic has accelerated these practices since March 2020, this article suggests that European digitization of healthcare is undergoing rapid change that warrants broader analysis.
    Thematic Areas: Saúde coletiva Medicina ii Media studies and communication Interdisciplinary research in the social sciences Información y documentación Filosofía Comunicació i informació Comunicação e informação Communication Ciencias sociales Ciências sociais aplicadas i Ciencias humanas Arquitetura e urbanismo
    licence for use: https://creativecommons.org/licenses/by/3.0/es/
    Author's mail: jordi.farre@urv.cat
    Author identifier: 0000-0002-4465-911X
    Record's date: 2024-10-12
    Papper version: info:eu-repo/semantics/publishedVersion
    Link to the original source: https://ijoc.org/index.php/ijoc/article/view/15399
    Licence document URL: https://repositori.urv.cat/ca/proteccio-de-dades/
    Papper original source: International Journal Of Communication. 15 1718-1740
    APA: Vaagan, Robert Wallace; Torkkola, Sinikka; Sendra, Anna; Farre, Jordi; Lovari, Alessandro (2021). A Critical Analysis of the Digitization of Healthcare Communication in the EU: A Comparison of Italy, Finland, Norway, and Spain. International Journal Of Communication, 15(), 1718-1740
    Entity: Universitat Rovira i Virgili
    Journal publication year: 2021
    Publication Type: Journal Publications
  • Keywords:

    Communication
    Systems
    Social media
    Patient-centered care
    Healthcare communication
    Eu
    Digitization
    Covid-19 pandemic
    Saúde coletiva
    Medicina ii
    Media studies and communication
    Interdisciplinary research in the social sciences
    Información y documentación
    Filosofía
    Comunicació i informació
    Comunicação e informação
    Communication
    Ciencias sociales
    Ciências sociais aplicadas i
    Ciencias humanas
    Arquitetura e urbanismo
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