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Mandatory cost and other cost coming from the adoption of quality certifications in the hospitality business

  • Datos identificativos

    Identificador: imarina:5124620
    Autores:
    Sanchez M.V.Hernández, A.B.Banchieri, L.C.Campa, F.Ginieis, M.
    Resumen:
    The adaptation to the regulation of hospitality business implies a relevant cost in the profit and loss account. Additionally, some companies in this business decide to add some voluntary quality and environmental certification systems, which also yields to increased costs. The purpose of this paper is to quantify these costs and to analyse if the hotel size influences them. A total of 67 different costs were considered in hotels of all sizes, in the region of Catalonia as one of the most relevant touristic markets in Europe. Data were collected from the regulation applied to the hospitality sector, from specialised consultant companies and from a questionnaire supplied to 472 hotels in August and September 2008. The main results of this study show that the unitary cost by room, considering both, compulsory and voluntary costs, is lower in big hotels. On the other side, the smaller hotels are suffering high unitary costs. These results could be useful for the strategic orientation of hotels due to the relevance of costs to determine the competitive position of a firm. The main contribution of this work is to analyse the effects of compulsory costs and voluntary cost derived from the implementation of quality and environmental certifications in the hospitality sector, which could strongly affect the performance of this industry.
  • Otros:

    Autor según el artículo: Sanchez M.V.; Hernández, A.B.; Banchieri, L.C.; Campa, F.; Ginieis, M.
    Departamento: Gestió d'Empreses
    Autor/es de la URV: BANCHIERI, LUCÍA CLARA / Campa Planas, Fernando / Ginieis Iribarren, Matías Carlos / Hernandez Lara, Ana Beatriz / Sánchez Rebull, María Victoria
    Palabras clave: Sector hotelero Contabilidad de costes Calidad
    Resumen: The adaptation to the regulation of hospitality business implies a relevant cost in the profit and loss account. Additionally, some companies in this business decide to add some voluntary quality and environmental certification systems, which also yields to increased costs. The purpose of this paper is to quantify these costs and to analyse if the hotel size influences them. A total of 67 different costs were considered in hotels of all sizes, in the region of Catalonia as one of the most relevant touristic markets in Europe. Data were collected from the regulation applied to the hospitality sector, from specialised consultant companies and from a questionnaire supplied to 472 hotels in August and September 2008. The main results of this study show that the unitary cost by room, considering both, compulsory and voluntary costs, is lower in big hotels. On the other side, the smaller hotels are suffering high unitary costs. These results could be useful for the strategic orientation of hotels due to the relevance of costs to determine the competitive position of a firm. The main contribution of this work is to analyse the effects of compulsory costs and voluntary cost derived from the implementation of quality and environmental certifications in the hospitality sector, which could strongly affect the performance of this industry.
    Áreas temáticas: Tourism, leisure and hospitality management Hospitality, leisure, sport & tourism Geography, planning and development Ciencias sociales Business and management
    Acceso a la licencia de uso: https://creativecommons.org/licenses/by/3.0/es/
    Direcció de correo del autor: anabeatriz.hernandez@urv.cat fernando.campa@urv.cat fernando.campa@urv.cat mariavictoria.sanchez@urv.cat mariavictoria.sanchez@urv.cat matias.ginieis@urv.cat
    Identificador del autor: 0000-0002-8110-9328 0000-0001-7175-6698 0000-0001-7175-6698 0000-0003-0326-5699 0000-0002-9920-4104 0000-0003-0326-5699 0000-0002-9920-4104 0000-0003-4459-2899
    Fecha de alta del registro: 2023-07-31
    Versión del articulo depositado: info:eu-repo/semantics/publishedVersion
    Enlace a la fuente original: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2062390
    Referencia al articulo segun fuente origial: Tourism And Hospitality Management. 17 (1): 153-169
    Referencia de l'ítem segons les normes APA: Sanchez M.V.; Hernández, A.B.; Banchieri, L.C.; Campa, F.; Ginieis, M. (2011). Mandatory cost and other cost coming from the adoption of quality certifications in the hospitality business. Tourism And Hospitality Management, 17(1), 153-169. DOI: 10.20867/thm.17.1.12
    URL Documento de licencia: https://repositori.urv.cat/ca/proteccio-de-dades/
    DOI del artículo: 10.20867/thm.17.1.12
    Entidad: Universitat Rovira i Virgili
    Año de publicación de la revista: 2011
    Tipo de publicación: Journal Publications
  • Palabras clave:

    Geography, Planning and Development,Hospitality, Leisure, Sport & Tourism,Tourism, Leisure and Hospitality Management
    Sector hotelero
    Contabilidad de costes
    Calidad
    Tourism, leisure and hospitality management
    Hospitality, leisure, sport & tourism
    Geography, planning and development
    Ciencias sociales
    Business and management
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