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Waiting times at theme parks: How managers interpret waiting

  • Dades identificatives

    Identificador: imarina:6389193
    Autors:
    Hernandez-Maskivker GRyan GPàmies M
    Resum:
    © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
  • Altres:

    Autor segons l'article: Hernandez-Maskivker G; Ryan G; Pàmies M
    Departament: Gestió d'Empreses
    Autor/s de la URV: HERNÁNDEZ MASKIVKER, GILDA MARÍA / Pàmies Pallisé, Maria del Mar / Ryan, Gerard Anthony
    Paraules clau: Waiting times Waiting Tourism services Theme parks Qualitative research Managers Consumer behaviour
    Resum: © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
    Àrees temàtiques: Tourism, leisure and hospitality management Ciencias sociales Business and international management
    Accès a la llicència d'ús: https://creativecommons.org/licenses/by/3.0/es/
    ISSN: 17908418
    Adreça de correu electrònic de l'autor: mar.pamies@urv.cat gerard.ryan@urv.cat
    Identificador de l'autor: 0000-0003-2648-7673 0000-0002-5008-9862
    Data d'alta del registre: 2023-04-15
    Versió de l'article dipositat: info:eu-repo/semantics/publishedVersion
    Enllaç font original: https://www.cabdirect.org/cabdirect/abstract/20173247160
    Referència a l'article segons font original: Tourismos. 11 (4): 158-184
    Referència de l'ítem segons les normes APA: Hernandez-Maskivker G; Ryan G; Pàmies M (2016). Waiting times at theme parks: How managers interpret waiting. Tourismos, 11(4), 158-184
    URL Document de llicència: https://repositori.urv.cat/ca/proteccio-de-dades/
    Entitat: Universitat Rovira i Virgili
    Any de publicació de la revista: 2016
    Tipus de publicació: Journal Publications
  • Paraules clau:

    Business and International Management,Tourism, Leisure and Hospitality Management
    Waiting times
    Waiting
    Tourism services
    Theme parks
    Qualitative research
    Managers
    Consumer behaviour
    Tourism, leisure and hospitality management
    Ciencias sociales
    Business and international management
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