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Waiting times at theme parks: How managers interpret waiting

  • Datos identificativos

    Identificador: imarina:6389193
    Autores:
    Hernandez-Maskivker GRyan GPàmies M
    Resumen:
    © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
  • Otros:

    Autor según el artículo: Hernandez-Maskivker G; Ryan G; Pàmies M
    Departamento: Gestió d'Empreses
    Autor/es de la URV: HERNÁNDEZ MASKIVKER, GILDA MARÍA / Pàmies Pallisé, Maria del Mar / Ryan, Gerard Anthony
    Palabras clave: Waiting times Waiting Tourism services Theme parks Qualitative research Managers Consumer behaviour
    Resumen: © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.
    Áreas temáticas: Tourism, leisure and hospitality management Ciencias sociales Business and international management
    Acceso a la licencia de uso: https://creativecommons.org/licenses/by/3.0/es/
    ISSN: 17908418
    Direcció de correo del autor: mar.pamies@urv.cat gerard.ryan@urv.cat
    Identificador del autor: 0000-0003-2648-7673 0000-0002-5008-9862
    Fecha de alta del registro: 2023-04-15
    Versión del articulo depositado: info:eu-repo/semantics/publishedVersion
    Enlace a la fuente original: https://www.cabdirect.org/cabdirect/abstract/20173247160
    Referencia al articulo segun fuente origial: Tourismos. 11 (4): 158-184
    Referencia de l'ítem segons les normes APA: Hernandez-Maskivker G; Ryan G; Pàmies M (2016). Waiting times at theme parks: How managers interpret waiting. Tourismos, 11(4), 158-184
    URL Documento de licencia: https://repositori.urv.cat/ca/proteccio-de-dades/
    Entidad: Universitat Rovira i Virgili
    Año de publicación de la revista: 2016
    Tipo de publicación: Journal Publications
  • Palabras clave:

    Business and International Management,Tourism, Leisure and Hospitality Management
    Waiting times
    Waiting
    Tourism services
    Theme parks
    Qualitative research
    Managers
    Consumer behaviour
    Tourism, leisure and hospitality management
    Ciencias sociales
    Business and international management
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