Autor según el artículo: Hernandez-Maskivker G; Ryan G; Pàmies M

Departamento: Gestió d'Empreses

Autor/es de la URV: HERNÁNDEZ MASKIVKER, GILDA MARÍA / Pàmies Pallisé, Maria del Mar / Ryan, Gerard Anthony

Palabras clave: Waiting times Waiting Tourism services Theme parks Qualitative research Managers Consumer behaviour

Resumen: © University of the Aegean. This paper explores how managers of theme parks interpret waiting times from a services marketing perspective. In-depth interviews are undertaken in order to uncover manager's perceptions of waiting. 'The inevitability of waiting times', 'the negative interpretation of waiting times' and 'neutral waiting times' are three themes that emerge from this qualitative study. A deeper analysis of the waiting experience may contribute to enhanced strategies for managing waiting in theme parks, improved evaluations of the service and increased customer satisfaction. Finally, some practical tips for practitioners are proposed in the form of management takeaways.

Áreas temáticas: Tourism, leisure and hospitality management Ciencias sociales Business and international management

Acceso a la licencia de uso: https://creativecommons.org/licenses/by/3.0/es/

ISSN: 17908418

Direcció de correo del autor: mar.pamies@urv.cat gerard.ryan@urv.cat

Identificador del autor: 0000-0003-2648-7673 0000-0002-5008-9862

Fecha de alta del registro: 2023-04-15

Versión del articulo depositado: info:eu-repo/semantics/publishedVersion

Enlace a la fuente original: https://www.cabdirect.org/cabdirect/abstract/20173247160

URL Documento de licencia: http://repositori.urv.cat/ca/proteccio-de-dades/

Referencia al articulo segun fuente origial: Tourismos. 11 (4): 158-184

Referencia de l'ítem segons les normes APA: Hernandez-Maskivker G; Ryan G; Pàmies M (2016). Waiting times at theme parks: How managers interpret waiting. Tourismos, 11(4), 158-184

Entidad: Universitat Rovira i Virgili

Año de publicación de la revista: 2016

Tipo de publicación: Journal Publications