Design jobs based on Quality management. The importance of Managing Human Resources Management. A case review. Hospital Universitario Joan

Identifier:  TFG:1558

Handle: https://hdl.handle.net/20.500.11797/TFG1558

Authors:  BUDESCA LÓPEZ, MARIA DEL PILAR

Abstract:
This study aims to analyze the feasibility of the designs of jobs carried out by the Human Resources reference taking Hospital Center: University Hospital of Tarragona Joan XXIII and productivity derived from them from the perspective of management the quality. We will analyze the existing quality indicators and their effectiveness in this case; the correlation between jobs and the person who occupies it and determine as far as the results allow, a proposal of optimal functional organization for poor situations. For all this we will use the survey through two questionnaires completed by users and nurseries of the center. The questionnaires are made based on indicators that have resulted from the general Characteristics of both groups and in particular, in relation to the same user satisfaction is measured by the result and the expectations you have about the service being offered and center staff interested in personal motivation in their work to socio-economic and organizational climate level. This will allow us the interplay of variables, from the Human Resources Department with the ability to do good work designs, help staff motivation that ranks among the staff creating a good organizational climate and provide a quality service to a user interacts successfully with the professional feeling of having received excellent service.